Safe & Responsible Play

Company Commitment

Fortaprime SRL, operating the platform legionbet-casino.me.uk, is committed to the implementation and maintenance of responsible gaming standards across all facets of its operations. It is recognized by the Company that gambling, while constituting a legitimate form of entertainment for the majority of participants, may present risks of harm to a minority of individuals. Accordingly, Fortaprime SRL has established a comprehensive framework of policies and procedures designed to promote informed participation, mitigate the risk of problem gambling, and ensure that vulnerable individuals are afforded appropriate protections.

All operational staff are required to be trained in the identification of at-risk behavior and in the application of protective measures. The Company maintains a zero-tolerance position with respect to the participation of minors in any gambling activity conducted through its platform. It is the obligation of all registered account holders to engage with the platform in a manner consistent with responsible gaming principles.

The policies set forth herein are administered in accordance with applicable regulatory requirements and are subject to periodic review to ensure continued compliance and effectiveness.

Risk Indicators

The following behavioral indicators have been identified as potential signs of problem gambling. These criteria are utilized by Fortaprime SRL to assess whether an account holder may be experiencing difficulties in maintaining control over their gambling activity. The presence of one or more of the following indicators may prompt the initiation of a responsible gaming intervention or account review:

Escalating Deposit Frequency or Volume: A pattern of increasing deposit amounts or frequency that is inconsistent with previously established account behavior, particularly where such escalation occurs over a compressed time period.
Extended Uninterrupted Play Sessions: Account activity reflecting prolonged, continuous gambling sessions without meaningful breaks, suggesting an inability or unwillingness to disengage from the platform.
Repeated Attempts to Reverse Withdrawal Requests: A demonstrated pattern of canceling or reversing requested withdrawals prior to processing, which may indicate difficulty in separating winnings from available gambling funds.
Pursuit of Losses: Behavioral patterns consistent with attempts to recover previously incurred losses through continued or increased wagering, particularly following significant losing sessions.
Communication Indicating Distress: Contact with customer support or written communications that reference financial hardship, emotional distress, or an expressed inability to control gambling behavior.
Breach of Self-Imposed Limits: Repeated requests to increase or remove previously established deposit, loss, or session limits within short intervals, suggesting that such limits are not being respected voluntarily.

The above indicators are non-exhaustive. Fortaprime SRL reserves the right to implement protective measures based on any pattern of behavior that, in the reasonable assessment of its responsible gaming personnel, suggests potential harm.

Account Restriction

Fortaprime SRL provides account holders with access to a range of account limitation and voluntary exclusion mechanisms. These tools are made available in recognition of the fact that certain individuals may require formal structural constraints in order to manage their gambling activity effectively.

Voluntary Self-Exclusion: Any registered account holder may request the imposition of a self-exclusion period, during which access to the platform will be suspended. Self-exclusion requests are processed by the responsible gaming department and may be submitted for defined periods or on a permanent basis. Upon the activation of a self-exclusion measure, all marketing communications addressed to the affected account holder will be ceased without delay.

Mandatory Account Restrictions: Where it has been determined by Fortaprime SRL that an account holder exhibits indicators consistent with problem gambling, the Company reserves the right to impose account restrictions without the prior consent of the account holder. Such restrictions may include, but are not limited to, the temporary suspension of account access, the reduction of applicable deposit limits, or the initiation of a mandatory cooling-off period.

Cooling-Off Periods: Account holders may request a temporary cooling-off period, during which no deposits or wagering activity will be permitted. Cooling-off periods are available in durations as specified within the account management interface and take effect immediately upon confirmation.

Reactivation Conditions: Where a self-exclusion has been applied for a defined period, reactivation of the account will not be processed prior to the expiration of that period. Requests for early reactivation will not be honored. Following the conclusion of a self-exclusion period, a mandatory reflection interval will be observed before account access is restored.

Control Options

A suite of financial and temporal limitation mechanisms is made available to all registered account holders through the platform's account management interface. These tools are designed to facilitate proactive self-management of gambling activity and are applied in accordance with the parameters specified by the account holder at the time of configuration.

Deposit Limits: Account holders may establish daily, weekly, or monthly deposit limits. Upon the selection and confirmation of a deposit limit, no deposits exceeding the specified threshold will be accepted within the corresponding time period. Requests to reduce an existing deposit limit are processed immediately. Requests to increase an existing deposit limit are subject to a mandatory waiting period prior to implementation.

Loss Limits: Account holders may configure loss limits on a daily, weekly, or monthly basis. Once the specified loss threshold has been reached within the applicable period, further wagering activity will be suspended until the commencement of the following period. Reductions to loss limits take effect immediately; increases are subject to a mandatory delay.

Session Time Limits: Account holders may establish maximum session durations, upon the expiration of which the account holder will be automatically logged out of the platform. Session time limit notifications will be displayed in advance of the session expiration threshold being reached.

Wagering Limits: Maximum wagering amounts per bet or per session may be configured by account holders as an additional measure of financial control. These limits function independently of deposit and loss limits and may be adjusted in accordance with the same protocols applicable to other limitation mechanisms.

Reality Checks: Periodic on-screen notifications may be enabled to provide account holders with a summary of the duration and financial parameters of their current session. Reality checks are configurable in terms of frequency and are intended to support informed decision-making during active play.

Getting Help

It is recognized by Fortaprime SRL that individuals who are experiencing difficulties associated with problem gambling may benefit from the support of professional assistance services. The following categories of professional support are available and may be accessed by any individual who is concerned about their own gambling behavior or that of another person.

Counseling and Psychological Support: Confidential counseling services are available through qualified mental health professionals who specialize in the assessment and treatment of gambling-related disorders. Such services are accessible through national health systems, charitable organizations, and private practitioners operating within the relevant jurisdiction.

Crisis Intervention Services: Individuals experiencing acute distress as a consequence of gambling-related harm are encouraged to seek immediate assistance through crisis support services available within their country of residence. These services provide confidential, non-judgmental support and guidance.

Financial Counseling: Professional financial counseling services are available to individuals who have incurred financial difficulties as a result of problematic gambling behavior. Financial counselors are able to assist with debt management, budgeting, and the development of strategies for financial recovery.

Support Groups: Peer-led support groups provide a structured environment in which individuals affected by problem gambling may share their experiences and receive support from others with comparable experiences. Such groups operate in accordance with established frameworks for mutual aid and are available in both in-person and remote formats.

Account holders are encouraged to seek professional assistance without delay if any indicators of problem gambling are recognized in their own behavior or that of a person known to them. Early intervention is associated with significantly improved outcomes.

Reach Out

All inquiries pertaining to responsible gaming policies, account limitation mechanisms, self-exclusion procedures, or any other matter related to the responsible gaming framework operated by Fortaprime SRL may be directed to the responsible gaming department via the following address:

Responsible Gaming Inquiries: [email protected]

All correspondence received at the above address will be treated with strict confidentiality and will be reviewed by qualified responsible gaming personnel. Response times are maintained in accordance with the Company's service standards, and all reasonable efforts will be made to address inquiries in a timely and thorough manner.